At Jacksonville Center for Reproductive Medicine, we’ve partnered with HealthMark Group to make it easy and secure for you to request your medical records online. HealthMark helps us process record requests quickly so you can get the information you need without delay.

1. Enter your email address.

2. Look for an email from HealthMark with a secure link to access your request — no login or password required!

3. Click “Submit Request” and follow the simple instructions.

4. You’ll receive another email as soon as your records are ready to download.

Nope! HealthMark’s system uses secure email verification. No need to create or remember a new account — just follow the link in your email and you’re in.

Most requests are processed within 8 business hours, which means your records will typically be delivered within 1–2 business days.

You can track the status of your request anytime using the same secure link.

If you have questions, contact HealthMark directly at:

Phone: 800-659-4035

Email: [email protected]